Terms of service

These terms are the deal between you and us. They're written to be read, but they're still a legal agreement, so please read them.

By creating an account or using Dolliy, you agree to these terms and to our Privacy Policy. If you don't agree, don't use Dolliy.

1. Who you're agreeing with #

Dolliy is operated by To confirm: Company legal name, registration number To confirm: Company reg no, registered address To confirm: Registered address ("Dolliy", "we", "us"). Contact: support@dolliy.com.

2. Who can use Dolliy #

To use Dolliy you must:

• be 18 or over. For the lawyer: Age of majority
• be legally able to enter into this agreement;
• not have been convicted of a sexual offence or any crime involving violence, and not be required to register as a sex offender anywhere;
• not have had a Dolliy account closed by us, unless we've told you in writing you can come back;
• use Dolliy for yourself, not for a business or anyone else.

Dolliy is built for people in Bangkok, Phuket and Chiang Mai and is available in English.

3. Your account #

• You sign in with your phone number and a one-time SMS code. Keep your phone and number secure. You're responsible for what's done from your account, unless it happened because we failed to protect it.
• One person, one account. Don't create a second account, share yours, or sell or transfer it.
• Tell the truth. Your profile must be about you, with photos of you. Your birth date is locked once your profile is created, because age is one of the few facts on a profile other people rely on. If it's genuinely wrong, email us.
• If you lose access to your number, email support@dolliy.com.
• You can log out of any device, and delete your account any time from Settings. What deletion removes is in section 12 of the Privacy Policy.

4. How Dolliy works #

• Matches. When two people like each other, they match. Either of you can send the first message.
• The 72-hour window. A match stays open for 72 hours, and every message resets the clock. If 72 hours pass with nothing said, the match expires and the conversation disappears for both of you. That's on purpose, so nobody is left hanging. To confirm: Match revival
• Unmatching and blocking end a match straight away. The other person isn't told why.
• Limits. Some features have limits, for example how many likes you can send in a day or how many verification attempts you can make (five a day). To confirm: Limits by account type For the lawyer: Gender limits
• We may change the app. We'll improve, change or remove features over time. If a change takes away something you've paid for, section 9 applies.

5. Verification and the blue tick #

The face check is optional. It uses a few seconds of live video and face recognition to check you're a live person and to match you to your profile photos, as the Privacy Policy explains. The blue tick means a live video check matched that profile's photos. It doesn't prove anyone's identity, age, intentions or character. One face can carry a tick on one Dolliy account only.

Changing your photos or certain profile details can pause or remove your tick until your photos match again or you take the check again. You must not try to trick the face check, for example with someone else's face, a photo of a photo, a screen, a recording, a mask or an edited image.

6. Your safety: please read this #

We work hard to keep fake accounts and bad behaviour off Dolliy. But we don't run criminal background checks or identity checks on members, and we can't guarantee anyone is who they say they are or will behave well. You're responsible for your own safety when you talk to or meet people from Dolliy.

Some basics:

• Get to know someone in the app before you move to another platform.
• Never send money, gift cards, crypto or financial details to someone you met here, whatever the story.
• Meet in a public place, tell a friend where you'll be, and get yourself there and home.
• Trust your gut. Unmatch, block and report are one tap away, and nobody is told.

If you're in danger, call the police first (To confirm: Emergency numbers), then report the profile in the app.

7. Community rules #

The full rules live in the in-app Community guidelines (Settings → Community guidelines). They're part of these terms. The short version:

Be real. Your own photos, your own name, your own age. No catfishing, no impersonation.

Be kind. Flirty is fine. Crude, threatening, hateful or harassing isn't.

Take no for an answer. Silence, an unmatch or a block is an answer.

7.1 What you must not do #

You must not use Dolliy to:

• harass, bully, stalk, threaten, intimidate or demean anyone;
• post or send nudity or sexual content someone didn't ask for, or any sexual content involving anyone under 18 (we report this to the authorities);
• post hate speech, or attack people for their race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability or age;
• promote or glorify violence, self-harm, terrorism or illegal drugs;
• scam or defraud anyone, ask for money, or run romance, investment or crypto schemes;
• solicit or offer sex for money, or advertise escort or similar services;
• sell, advertise or promote anything, or recruit for anything, including other apps, social accounts or followers;
• pretend to be someone else, use someone else's photos, or lie about your age or identity;
• share someone else's private information, including screenshots of their messages or profile, without their consent;
• post anything you don't have the right to post, or that infringes someone's copyright, trademark or privacy;
• file false or malicious reports;
• use bots, scripts, scrapers or automated tools; collect data about other members; or copy, reverse-engineer, overload, break or get around any part of Dolliy, including its limits, its verification and its security;
• create an account after we've closed yours, or help someone else do that;
• break Thai law or the law where you are.

8. Moderation, reports and closing accounts #

• Reporting. You can report a profile or a conversation in the app. A person reads every report. The person you report isn't told who reported them.
• What we may do. If we believe someone has broken these terms or put anyone at risk, we may remove content, remove a verified tick, limit features, or close the account, with or without warning, and with or without a report. When an account is closed, its matches end, it stops receiving notifications, and it can no longer be used.
• Evidence. We keep reports and the related messages so we can investigate and deal with repeat abuse. The Privacy Policy says for how long.
• Appeals. If you think we got it wrong, write to support@dolliy.com. A person reads every message, and we can and do reverse decisions. To confirm: Appeal process
• Authorities. We may share information with police or other authorities where the law requires it or someone's safety is at risk (see the Privacy Policy).

We aren't obliged to monitor everything on Dolliy, and we're not responsible for what members say or do, but we act on what we find and what you report.

9. Paid features #

To confirm: Paid features: paid features aren't built yet. The app shows plans named Plus, Gold and Diamond and in-app credits. Replace this section once they're final.

• Paid plans and credits will be sold through Apple's App Store To confirm: Android store. Payment, billing, renewals and cancellations are handled by Apple under Apple's Media Services Terms and Conditions, and refunds by Apple under Apple's refund policy. We can't issue App Store refunds ourselves.
• Subscriptions renew automatically until you cancel them in your Apple ID settings at least 24 hours before the renewal date. Deleting your Dolliy account doesn't cancel a subscription.
• Prices, currency, what each plan includes, whether credits expire, and what happens to unused credits or paid time if we close your account are set out in To confirm: Paid features. For the lawyer: Consumer refunds
• Nothing in these terms limits any refund right you have under Thai consumer law.

10. Your content #

"Your content" means everything you put on Dolliy: photos, profile text, prompt answers and messages.

• You own your content. We don't claim it.
• You give us permission to use it to run Dolliy. By posting it, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, resize and re-encode, display and transmit your content, only as needed to operate, secure and improve Dolliy and to show it to the members you'd expect to see it. This licence ends when you delete the content or your account, except for copies we keep as the Privacy Policy describes (for example messages kept for a safety investigation).
• We won't use your photos in advertising or marketing without asking you first.
• You're responsible for your content. You confirm you have the right to post it and that it follows these terms.
• We may remove content that breaks these terms or the law.

Messages are between you and your match. Don't share someone's messages or photos outside Dolliy without their consent.

11. Our content #

The Dolliy app, name, logo, design and everything we make belong to us or our licensors. You may use the app for your own personal, non-commercial use under these terms. Don't copy, modify, distribute or build on it without our written permission.

12. Disclaimers #

Dolliy is provided "as is" and "as available." To the extent the law allows:

• we don't promise Dolliy will be uninterrupted, error-free or always available;
• we don't promise you'll find a match, a date or a relationship;
• we don't vouch for any member, and we're not responsible for how members behave, on or off Dolliy;
• the blue tick only means a live video check matched the profile's photos (section 5).

Nothing in these terms excludes rights you have under Thai law that can't be excluded by agreement.

13. Limits on our liability #

To the extent the law allows:

• we're not liable for indirect, incidental, special or consequential losses, or for loss of profits, data or goodwill;
• we're not liable for anything another member does or says, on or off Dolliy;
• our total liability to you for all claims relating to Dolliy is limited to To confirm: Liability cap.

These limits don't apply to liability that can't be limited under Thai law, including for death or personal injury caused by our negligence, or for our fraud, wilful misconduct or gross negligence. For the lawyer: Liability limits

14. Your responsibility to us #

If you break these terms or the law and someone else makes a claim against us because of it, you agree to cover our reasonable losses and costs from that claim, to the extent the law allows. For the lawyer: Indemnity

15. Ending this agreement #

• You can stop using Dolliy and delete your account at any time from Settings.
• We can close your account under section 8, or if we stop offering Dolliy. If we shut Dolliy down, we'll give you To confirm: Shutdown notice notice where we can.
• Sections that by their nature should survive (such as 10, 12, 13, 14 and 17) survive the end of this agreement.

16. Changes to these terms #

We may update these terms. If a change matters, we'll tell you in the app before it takes effect. If you keep using Dolliy after that, you accept the new terms. If you don't, delete your account. The date at the top always shows the current version.

17. Law and disputes #

These terms are governed by To confirm: Governing law. If you have a problem, email support@dolliy.com first; most things get sorted there. Any dispute that can't be resolved will be heard as set out in To confirm: Governing law. This doesn't take away any right you have as a consumer to bring a claim where you live.

18. The rest #

• These terms, the Privacy Policy and the Community guidelines are the whole agreement between you and us about Dolliy.
• If any part of these terms can't be enforced, the rest still applies.
• If we don't enforce something straight away, we haven't given up the right to.
• You can't transfer your rights under these terms. We may transfer ours to a company that takes over Dolliy, and we'll tell you if we do.
• To confirm: Thai translation
• Apple. If you downloaded Dolliy from the App Store: these terms are between you and us, not Apple. Apple isn't responsible for Dolliy or its content, has no obligation to provide support, and isn't responsible for any claims relating to Dolliy (including product liability, legal compliance or intellectual-property claims). Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. For the lawyer: Apple terms

19. Contact #

To confirm: Company legal name
To confirm: Registered address
Registration no. To confirm: Company reg no
Email: support@dolliy.com